Sometimes a great notion
There are times in business where you can still be pleasantly surprised even after you’ve mentally prepared yourself to bang your head against the wall in resignation to the unpleasant reality that nobody is listening to you or cares about what you have to say. in this case it’s a fairly large Taiwan-owned tire company that does a small tire for our customers sporting goods products. We have been doing business with them for the better part of 12 years. They recently decided to shift small tire production to one of their China factories. The only problem is that China has gotten smarter and smarter over the last few years and doesn’t let foreign-owned companies just bring anything they want into China-in this case the existing tooling for our tires! So I wasn’t entirely surprised when my suppliers beautiful dream to shift production over there hit a snag. What did trouble me was when I got a sample from their China factory that was lighter in weight(less material/thinner) which my customer of course reacted to as being unacceptable.
Lo and behold I just got an e-mail showing a very responsible attitude in the form of a notice that they will be running this batch at the Taiwan factory until they get their China line problems sorted out. This makes me a happy camper and enables me to share some reassuring news to an excellent long term customer. Rock on!
